Reference

Legal Terms That Apply to Your Account

These are the rules and rights that govern how imbaslo works with you. From account data to cookie use and jurisdiction, every condition here applies to you when you access our lobby in Indonesia, where local law permits.

Account-bound termsIndonesia-applicable policyDANA · OVO · GoPay coveredData retention rulesContact rights included
imbaslo Legal Terms That Apply to Your Account
HOW WE HANDLE YOUR DATA

Data Handling, Security and Your Account Rights

Your account data is held on secured infrastructure and accessed only for the purposes set out in these terms. We apply access controls so that only verified internal processes and authorised staff can handle personal records. If you want to know what data we hold, request a correction, or ask us to delete your account, you can do this through our support channels.

Data Retention We keep account and transaction records for as long as required by applicable law and our operational obligations, then delete or anonymise them on schedule.
Cookie Control Functional cookies keep your session active and remember your wallet choice. Analytics cookies can be turned off via your browser without breaking your account access.
Account Security Login sessions use encrypted tokens. If you notice access you did not authorise, contact support immediately and we will suspend the session and review the log.
Your Rights You can request a copy of your data, ask us to correct inaccurate details, or request deletion. We will confirm receipt and handle it within the period required under applicable law.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request access to the data we hold on your account, or need to raise a legal concern, our support team handles these through the channels below. We aim to respond to data requests within a reasonable window — complex requests may take longer, and we will let you know if that applies to your case.

Account Support Chat Reach us directly through the in-lobby chat to raise a legal or data question tied to your account.
Email Contact Send a written request to our support address for formal data access, correction, or deletion requests.
Help Centre Our help centre covers account-specific legal questions including data rights and cookie settings.

Common Questions About Our Legal Terms

These are the questions we see most often about how these terms apply to your account and your data in Indonesia.

Yes, where access is permitted under local law. These terms apply to your account from the moment you register and continue for as long as your account is active.

We collect your registration details, device and session data, and payment method references — including DANA, OVO, and GoPay transaction IDs — used to operate and verify your account.

We keep account and payment records for as long as legally required, then delete or anonymise them. The exact period depends on applicable local law and our operational obligations.

Yes. Contact us through live chat or email with your account details and we will send you a summary of the data held against your account, in line with applicable law.

Submit a deletion request through our support email or in-lobby chat. We will confirm receipt, check any retention obligations that may apply, and process the request accordingly.

Local law takes precedence. Where any part of these terms is inconsistent with regulations in your jurisdiction, the local rule applies and we treat the affected term as unenforceable.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.